Overview:
Join our fast-growing eCommerce brand as a Support Agent. Help customers troubleshoot orders and improve satisfaction.
Responsibilities:
- Resolve order-related complaints efficiently.
- Escalate complex issues to management or fulfillment teams.
- Document interactions in helpdesk software.
- Recommend improvements to common support workflows.
Qualifications:
- 1+ year in a support or service role.
- Familiar with tools like Freshdesk, HelpScout, or Re:amaze.
- Strong multitasking and time management skills.
Education:
- Bachelor’s degree in Business Administration or related field preferred.